Refunds and Cancellations
This is a translation of the document. In case of any discrepancies, the original Russian version shall prevail: Русский
When you are eligible for a refund
- no more than 14 calendar days have passed since payment;
- no more than 30% of the lessons in the paid plan have been completed;
- for the “All-Inclusive” plan, the final project review has not yet taken place.
If access to the course was not provided due to a technical issue on our side, a full refund will be issued regardless of the time elapsed.
How to request a refund
- Email support@twidy.space from the address you used at checkout.
- Include your order number (it starts with “TW-” and can be found in your purchase email) and, optionally, the reason for the refund — this helps us improve our courses.
- We will confirm receipt of your request within 24 hours on business days.
Refund timing and method
The money is returned to the same bank card used for payment via Google Pay within 10 business days of the request being confirmed. The time it takes for the funds to appear in your account depends on your card issuer and usually ranges from 3 to 30 days.
Once the refund is issued, access to the course is revoked.
Order cancellation
Payment is one-time: there are no subscriptions or recurring charges, so there is nothing to cancel. If you accidentally paid for the same plan twice, we will refund the duplicate payment in full — just send us the order numbers.
Partial refunds
If you purchased the “All-Inclusive” plan and want to keep only one course, we will refund the difference between the plan price and the price of the chosen course within the same period.
Contact
MAX ATTN CAPITAL LTD · support@twidy.space · +7 (495) 000-00-00 · Mon–Fri, 10:00–19:00 (Moscow time)